Activities & Terms

Terms:

Insurance

The dog owner must have valid and compulsory insurance (copy attached / displayed) and must be covered while the dog is in HeyDog custody.

Damages that the dog may cause during the trip must be dealt with under the liability insurance of the dog owner.

In the event that the dog becomes ill or injured during the trip, the owner will be contacted.

If I cannot get in contact with the dog owner, I will contact an veterinary surgeon. Expenses for this is to be paid by the owner.

There is no compensation for any lost or injured dogs.

Labelling

The dog should be provided with dog tag and be chipped or earmarked.

The dog must have valid vaccination and have no infectious diseases.

Maturity

If a female dog is in heat, it cannot participate in walks with the other dogs.

Dog owners are required to disclose maturity. There is no compensation for mating with wild female dogs. Cancellation due to maturity should be done with minimum a week's notice, otherwise required full payment. We will agree on replacement walks for the period that the female dog cannot participate in the walks.

The dog's character

The dog must be well socialized and able to get along with the other dogs and people in a peaceful and calm manner.

The dog must be able to respond to call, as the dog enjoys the walk the most if it can run loose.

If the owner wants the dog be walked on a leash, this should be disclosed to the dog walker.

Walks

Walks take place in weekdays.

The dog owners can choose to have the dog walked with a monthly subscription or 10-walks card with minimum 1 fixed day of the week.

The dog must wear a collar or harness. No chain collar is allowed due to risk of dental injuries during play. The collar / harness must be provided with the owner's phone number. Walks with the dogs take place in forests, parks and other places where dogs can run and romp freely. HeyDog provides dog treats and dog bags. If the dog can only have special treats, the owner must provide the dog himself.

Cancellation of walk

Cancelled walks with the month subscription are non-refundable.

Walks cancelled in the 10-walk card can be cancelled within 14 days, otherwise the required full payment. Walks that are cancelled in acceptable time are non-refundable, but replacement walks will be agreed.

If the dog owner or the dog walker cancels a trip acute, due to illness, there will not be charged money for that day. Replacement walks will be agreed. In acute cancellation due to illness or the like, both the dog owner and the dog walker must inform the other party as soon as possible.

Payments

The subscription runs from the first day of a month and paid in advance on the first day of the month. The walks take place in the paid month and cannot be transferred to other months.

Cancelled trips will not be refunded or replaced.

The subscription is paid in advance before the first walk. The subscription must be paid by bank transfer.

The first purchase of a subscription includes a trial period of three walks in which both parties can terminate the agreement and get the difference refunded.

Both parties can terminate the agreement with minimum 14 days notice prior to the month end.

If the owner has several dogs that are walked at the same time, the full price is to be paid for the first dog and afterwards a 25% discount will be subtracted from each dog. Price changes will be announced  least one month before they take effect on the website as well as by email, SMS or in the Facebook group that you will be invited to join.

Vacation

HeyDog has holiday closed in week 30 and 31. These weeks are free of charge.

Keys

Keys are to be placed at an agreed location on the pickup address on the day. Or an extra key is handed over to HeyDog, who holds it securely.